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Troubleshooting Registration or Sign-Up Issues

Having trouble signing up? Learn how to clear your browser's site data and restart the registration process quickly.

Updated over 8 months ago

If you're having trouble signing up for an account, it's possible that the registration process was interrupted — for example, you may have accidentally closed the page before completing it.

Don't worry! You can fix this quickly by clearing your browser’s site data. Just follow the steps below:

How to Fix Sign-Up Issues

Step 1: Open a New Browser Window

  • Open a fresh window in your web browser (Chrome, Edge, etc.). The images below are from a Chrome browser.

Step 2: Open the Inspect Tool

  • Right-click anywhere on the blank screen of your browser window.

  • Choose Inspect from the menu that appears.

Step 3: Clear Site Data

  • A new panel will open (usually at the side or bottom of your screen).

  • At the top of this panel, click on Application.
    (If you don’t see "Application," click the double arrows (>>) to find it.)

  • Once you're in the Application tab, look for a button called Clear site data and click it.

Step 4: Clear Any Remaining Data

  • Click this link to fully clear any remaining storage:
    Clear Storage

Step 5: Try Registering Again


Still Having Trouble?

If you follow these steps and still can't register, please reach out to our support team — we're here to help!

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