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Troubleshooting Registration or Sign-Up Issues

Having trouble signing up? Learn how to clear your browser's site data and restart the registration process quickly.

Updated over 10 months ago

If you're having trouble signing up for an account, it's possible that the registration process was interrupted — for example, you may have accidentally closed the page before completing it.

Don't worry! You can fix this quickly by clearing your browser’s site data. Just follow the steps below:

How to Fix Sign-Up Issues

Step 1: Open a New Browser Window

  • Open a fresh window in your web browser (Chrome, Edge, etc.). The images below are from a Chrome browser.

Step 2: Open the Inspect Tool

  • Right-click anywhere on the blank screen of your browser window.

  • Choose Inspect from the menu that appears.

Step 3: Clear Site Data

  • A new panel will open (usually at the side or bottom of your screen).

  • At the top of this panel, click on Application.
    (If you don’t see "Application," click the double arrows (>>) to find it.)

  • Once you're in the Application tab, look for a button called Clear site data and click it.

Step 4: Clear Any Remaining Data

  • Click this link to fully clear any remaining storage:
    Clear Storage

Step 5: Try Registering Again


Still Having Trouble?

If you follow these steps and still can't register, please reach out to our support team — we're here to help!

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